Return and Refund Policy
Returns, Refunds & Damage Claims
At Tee’s Enterprise, we want customers to receive their products safely and in proper condition. This policy explains our 7-day return window, return eligibility, transit-damage verification, refund process, cancellations, and the evidence that may be required when reporting a damaged shipment.
Returns at a Glance
Eligible return requests must be raised within 7 calendar days from the date of delivery.
A continuous parcel-opening video provides important evidence for shipping-damage or missing-item claims.
Keep the box, shipping label, protective material, accessories, and documents until your claim is resolved.
Approved refunds are generally initiated to the original payment method.
7-Day Return Window
Eligible return requests must be submitted within 7 calendar days from the date the order is delivered to the customer, based on the courier's recorded delivery date.
Important: Simply sending the product back does not automatically create an approved return. Please contact Tee’s Enterprise first and wait for return instructions.
When a Return May Be Accepted
A return may be considered where an eligible product issue is reported within the return period and sufficient information is provided for verification.
Unboxing Video for Shipping Damage Claims
We strongly recommend recording a clear, continuous unboxing video whenever you receive your Tee’s Enterprise parcel, especially for products that may be affected by handling during transportation.
Please Start Recording Before Opening the Parcel
Start the recording while the parcel is still sealed and continue recording until the product has been fully removed and inspected.
This video can provide valuable evidence if the product arrives broken, damaged, dented, cracked, incomplete, or otherwise affected during shipment.
For transit-damage claims, the video helps Tee’s Enterprise and the logistics provider determine whether the product was already damaged when the parcel was opened and can support a claim against the courier where applicable. Without sufficient evidence, shipping-related damage may be more difficult to verify.
Evidence Required for Damaged or Missing Shipments
If you receive a damaged product, incorrect product, or shipment with missing components, please provide as much evidence as reasonably possible.
Do not discard the packaging: Please retain the original outer carton, shipping label, protective foam or material, product packaging, accessories, and documents until your return or damage claim has been reviewed.
How to Request a Return
Please follow these steps before returning any product.
Email Tee’s Enterprise within 7 days from the delivery date.
Send your order details, issue description, photos, and unboxing video where relevant.
Our team will review the request and may ask for additional information.
If approved, return the product only according to the instructions provided by our team.
Do not self-ship without approval: Please do not send a product to any address until Tee’s Enterprise confirms the return and provides the appropriate return instructions.
Product Condition for Returns
Unless the return relates to a genuine product defect or transit damage, the product should be returned in substantially the same condition in which it was received.
Returns We Normally Do Not Accept
Inspection & Return Approval
Approval to send a product back does not automatically mean that a refund has been approved.
Refund Process
If your return is inspected and approved for a refund, Tee’s Enterprise will normally initiate the refund to the original payment method.
Please note: A refund may show in your bank or payment account after Tee’s Enterprise has already processed it because financial institutions may require additional time to complete the credit.
Return Shipping
Return shipping responsibility depends on why the product is being returned and the outcome of the initial return review.
Exchanges
Tee’s Enterprise does not currently provide a general direct-exchange facility.
If a product is defective, damaged, incorrect, or otherwise eligible for resolution, please submit a return or support request so our team can review the appropriate solution.
After the Return Window
If the 7-day return period has ended but the product remains within its applicable warranty period, the issue may need to be handled under Tee’s Enterprise Warranty Policy instead of this Return & Refund Policy.
Return vs. Warranty: The return policy deals primarily with eligible issues reported shortly after delivery. Product failures occurring later may be subject to warranty inspection, coverage conditions, and warranty exclusions.
Order Cancellations
An order may generally be cancelled only before it has been dispatched.
After dispatch: Once a shipment has been handed over to the courier, cancellation may no longer be possible. Any subsequent request will be reviewed under the applicable return conditions after delivery.
What to Do Immediately After Delivery
Applicable Consumer Rights
This Return & Refund Policy describes Tee’s Enterprise's standard return procedures and should be read together with any applicable warranty terms and purchase conditions.
Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded or limited under applicable law.
Need Return or Refund Support?
Contact Tee’s Enterprise within the applicable return period and include your order number, description of the issue, clear photographs, and your unboxing video where the request relates to transit damage, missing components, or parcel condition.
teesenterprises110@gmail.com